Welcome to The Blue Cloud Shop - a curated space for candles, journals, and decks made to bring calm into everyday life.
Every order is packed with care and intention. Below are a few common questions about shopping with us.

🕯 Processing & Shipping

How long will it take to receive my order?
Each order is processed within 2–3 business days before shipping. Local orders within the Western New York area typically arrive within 1–3 business days after processing.

Where do you ship?
We currently ship throughout the U.S.

Do you offer local pickup or delivery?
Local delivery is free! If you’d like to arrange for pick-up, please reach out to thebluecloudshop@gmail.com

How much is shipping?
Shipping costs are calculated at checkout based on your order total and delivery location.

✨ Returns & Exchanges

Do you accept returns?
We accept returns within 14 days of delivery for unused, unopened items in their original condition and packaging.
To start a return, please contact us at thebluecloudshop@gmail.com with your order number and a brief note about your request.

What if my item arrives damaged?
If your item arrives damaged or defective, please reach out within 7 days of delivery. Please email a photo and your order number to thebluecloudshop@gmail.com, and we’ll be happy to send a replacement or issue a store credit when applicable.

📓 Product Information

Are your candles handmade?
Our candles are curated from independent makers who share our love for quality, gentle scents, and mindful design. Each one is hand-poured and chosen for its soothing aesthetic and fragrance.

What about the journals and decks?
Our journals and card decks are selected to inspire reflection, creativity, and self-connection - the perfect companions for quiet moments.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit cards, digital wallets, and bank transfers.

Is my information secure?
Yes - your privacy and security are important to us. All transactions are encrypted and processed through secure payment providers.

🌙 Other Questions

How often do you add new items?
New items are added daily during our soft launch and regularly thereafter. Follow us on Instagram @thebluecloudshop for updates and sneak peeks.

How can I reach you?
You can email us anytime at thebluecloudshop@gmail.com or use the contact form on our website.

Thank you for supporting small business and slow living.
Every order means the world - and helps keep this little cloud floating. ☁️💙